Lunex Hearing Limited Lifetime Warranty

Last updated: January 13, 2026

Please read these terms before using your hearing aids. By using your Lunex hearing aids you agree to be bound by this Limited Lifetime Warranty ("Warranty"), offered by Lunex Hearing ("Lunex").

Who is covered

This Warranty applies only while the hearing aids remain in the possession of the Original Purchaser, meaning the person who first purchased them new directly from lunexhearing.com. If the hearing aids were a gift, the recipient qualifies as Original Purchaser if they are the first person to register the device with us. There can only be one Original Purchaser. This Warranty is not transferable and cannot be sold or assigned.

This Warranty covers non-commercial, personal use only. Use in a rental, clinical, institutional, or other for-profit setting voids it.

Proof of purchase is required for every claim. Your order confirmation email or order number is sufficient.

What is covered

Lunex warrants that your hearing aids, including internal electronic components and the charging case, will be free from defects in materials and workmanship under normal and intended use, and will function substantially in accordance with the product documentation.

If a manufacturing defect is confirmed on inspection, we will, at our sole discretion, repair the device, replace it with a new or refurbished unit of equivalent performance, or refund the original purchase price. Any of these fulfills our obligation under this Warranty in full.

Where permitted by law, and to reduce electronic waste, replacement units and components reconditioned to as-new condition may be supplied as warranty replacements.

How long it lasts

This Warranty runs for as long as the Original Purchaser owns the hearing aids, subject to every limitation and exclusion below.

A repaired or replaced device is covered for the remainder of the original Warranty period, or 30 days from the date of repair or replacement, whichever is longer. A replacement does not start a new Warranty.

Claim limit

We will approve a maximum of one replacement per ear in any rolling twelve month period. Repairs do not count toward this limit.

What is not covered

This Warranty covers manufacturing defects only. It does not cover:

Any defect, damage, or failure arising from normal wear and tear; improper or negligent use, cleaning, or maintenance, including earwax buildup; accident, abuse, neglect, or abnormal use; corrosion, discoloration, or cosmetic changes that do not affect performance; repair or modification by anyone other than Lunex or an authorized repair partner; or use with parts, chargers, cables, or accessories not supplied by Lunex.

Physical damage of any kind, including dropping, crushing, stepping on, or sitting on the device.

Water damage. Lunex hearing aids are not waterproof and are not intended to be submerged. Exposure to water, sweat, rain, humidity, showering, or swimming voids this Warranty for the affected device.

Loss, theft, vandalism, fire, flood, wind, lightning, freezing, or other natural events.

Damage caused by pets, children, or other persons.

Power surges, electrical failure, or charging damage not caused by a Lunex product.

Consumables and replaceable parts, including ear tips, domes, wax guards, removal filaments, charging cables, and carrying cases.

Gradual decline in rechargeable battery capacity, which occurs naturally with age and use. Sudden battery failure within the first [24] months is treated as a defect and is covered.

Bluetooth, app, or connectivity problems not caused by the hearing aids themselves, including phone, operating system, or network issues.

Software of any kind, including app software, even where provided with the device.

Devices purchased from any seller other than Lunex Hearing, including marketplace resellers and auction sites, and any device that is counterfeit, stolen, or shows signs of an altered or removed serial number.

Devices purchased or used outside the United States.

Dissatisfaction with sound quality, comfort, or fit. That is what your 45-day risk-free trial is for.

Anything not expressly listed under What is covered. Repairs or replacements outside this Warranty are available at our published replacement rates.

How to make a claim

Before a claim is opened, you agree to work in good faith with our support team to troubleshoot the issue. Many problems are resolved in a single call, most often with a dome change or a cleaning.

Contact support@lunexhearing.com with your order number and a description of the problem. Photographs or a short video are often enough for us to diagnose the issue without you shipping anything.

Claims must be made while the Warranty is in effect.

If we ask you to return the device, we will email you a return label. Return labels are issued by email only. You must use the label we provide. Packages sent with a customer-generated or alternate label cannot be reliably identified in our warehouse, and a claim may be delayed, denied, or closed if the package cannot be verified.

You are responsible for shipping the device to us. We cover shipping the repaired or replacement device back to you within the United States.

Returned devices must be packaged to protect against physical and electrostatic damage in transit.

Abuse of this Warranty

We may decline a claim, or end Warranty coverage for a customer, where we determine there is a pattern of claims inconsistent with normal use, misrepresentation of the cause of damage, or repeated claims for the same avoidable issue after we have provided guidance on preventing it.

Limitations

This Warranty is the exclusive warranty given by Lunex and supersedes any prior, contrary, or additional representation or warranty. No Lunex employee or representative is authorized to modify, extend, or add to this Warranty.

To the extent permitted by law, any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose, is limited to the duration of this Warranty.

Lunex is not liable for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, or loss of use or enjoyment arising from the purchase, use, repair, or maintenance of the hearing aids. Our total liability under this Warranty will not exceed the price you paid for the product.

We do not warrant that operation of the hearing aids will be uninterrupted or error-free.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so some of the above may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Relationship to your 45-day trial

This Warranty is separate from our 45-day risk-free trial. Within 45 days of delivery you may return your hearing aids for a full refund for any reason. After 45 days, this Warranty is the remedy available to you.

Questions

support@lunexhearing.com, seven days a week.

Any dispute relating to this Warranty or the products is governed by the dispute resolution terms in Lunex's Terms of Service as in effect at the time.