Refund policy

45-Day Risk-Free Trial

Your satisfaction is guaranteed. Try your Lunex Hearing devices in the comfort of your home for 45 days from the delivery date. If they are not the right fit for you, simply contact our support team to start a return for a full refund.

Because hearing aids are new for many people, we recommend wearing them for at least 21 days. Studies show the brain needs time to adjust to amplified sound, and most users notice improvement as they continue wearing them.

This is only a recommendation. You are welcome to return your order anytime within the 45-day trial period.

 

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away so our team can quickly make it right.

 

Steps to Return Your Order

1. Contact Support – Email support@lunexhearing.com within 45 days with your full name, email, order number, and a brief reason for the return.

2. Receive Return Instructions – Our team will respond within 24 hours with the return address and simple instructions.

3. Prepare Your Return – Securely pack the hearing aids with all original components and send them to the return address provided.

4. Shipping Your Return – Securely ship the hearing aids back to us using any trackable shipping method so you can monitor the delivery.

5. Refund Processing – Once the return arrives and is inspected, the refund will be issued to your original payment method.