Shipping policy

Free 2-Day Shipping

We offer free 2-day shipping on all orders within the United States. Most customers receive their Lunex Hearing devices within two business days after shipment.

Order Processing

Orders are typically processed and shipped within 24 hours of being placed.

Shipping Carriers

Orders ship with trusted carriers such as USPS or UPS, depending on the fastest available service for your location.

Tracking Information

Once your order ships, you will receive an email with tracking details so you can follow your delivery.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full cancellation. If the order has already shipped, please contact support@lunexhearing.com and our team will assist you with the return process.

Returns

Orders that have already shipped must follow the process outlined in our Refund Policy.

Questions?

For any shipping questions, please contact our support team at support@lunexhearing.com or via the Live Chat.